Retail Supervisor (Team Lead) - Toa Payoh

About the Role:

This role requires someone who’s a natural leader, excellent communicator, and passionate about delivering top-notch customer service.

Key Responsibilities:

• Lead and supervise the retail associate team to ensure high performance and excellent customer service
• Coach and train associates on sales techniques, guest interaction, and site procedures
• Oversee daily site operations, including preparation, merchandising, cashiering, and inventory control
• Support the Retail Site Manager in maintaining accurate records and monitoring payroll and overtime
• Assist in troubleshooting basic equipment issues on site
• Encourage and motivate the team to meet and exceed individual and store sales targets
• Maintain a safe, clean, and welcoming environment for guests and staff
• Act as a role model by actively engaging with guests and demonstrating excellent salesmanship
• Perform any additional tasks assigned by the Retail Site Manager

Requirements:

• Minimum 2 years experience in retail or customer-facing roles, with at least 1 year in a supervisory or team lead position
• Strong leadership and team management skills
• Excellent verbal and written communication skills
• Positive, approachable, and confident in engaging with customers and team members
• Able to work weekends and public holidays
• Flexible and adaptable to a fast-paced retail environment
• Basic knowledge of inventory management and cash handling is a plus
• Self-motivated with a passion for training and developing others