Customer Service Executive
Fisher & Paykel Appliances Geylang Full-time
Come join an appliance company that is on its exciting journey to lead in the premium luxury space. Your key role is to coordinate end-to-end customer service operations by ensuring the accuracy of sales orders and delivery information, meeting key performance indicators, and engaging in cross-functional collaboration.
This role supports the sales and customer experience teams while effectively managing complex customer issues to deliver a seamless and professional customer experience that ultimately increases market share and revenue growth.
What You’ll Be Doing:
- Customer Service and Sales Enquiries: Respond to customer enquiries, assist in preparing quotations, process sales orders, ensure timely follow-ups and first-time delivery.
- Sales Operations: Coordinate order fulfillment, monitor delivery status, and liaise with warehouse and logistics providers to ensure on-time delivery.
- Sales Administration: Maintain accurate records of quotations, ensure accuracy of sales orders, invoices, datasheets, service documentation for smooth operations and audit readiness; check accuracy of pricing and rectify anomalies according to policies; and perform daily triple match.
- Project Installation: Support sales and technical teams by coordinating schedules, attention to details on technical specifications, managing documentation, and ensuring all stakeholders are aligned on deliverables.
- Issue Resolution: Track and manage product returns or defective goods, working with teams to identify issues and implement corrective actions.
- Internal Collaboration: Serve as the link between sales, warehouse, delivery team and customer experience teams to ensure streamlined communication and task execution.
Job Requirement:
- Diploma in a relevant field, preferably in Engineering, Science, IT or Business Administration
- Required to handle customers' enquiries with confidence and professionalism
- Strong team-player, interact closely with delivery team and technical team
- Meticulous and detail-oriented when handling sales procedures, order tracking, and customer follow-ups.
- Strong ability to communicate and collaborate across internal teams and engage with external stakeholders.
- Proactive mindset with the ability to anticipate challenges and develop effective solutions.
- Familiarity with ERP systems is a plus
- Strong in MS Word and Excel
Kindly state your current/expected salary and notice period.
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