Health & Wellness Advisor

Job Purpose

Plays a key role in ensuring smooth daily operations of the store while driving sales by promoting health category products and achieving customer satisfaction through personalised recommendations.

• Monitor daily sales trend of the store & formulate action plans to counter competition and threats.
• To achieve and be accountable for the budget sales & profitability of store under your charge through optimum operational control & providing excellent customer services.
• Proactively engage customers and offer health related advice tailored to their needs.
• Recommend appropriate health and wellness category products which may include, but not limited to, over-the-counter medicines, first aid products, health supplements, etc.
• Stay updated on current health trends, product knowledge and store promotions.
• Educate customers on product benefits, proper usage and safety information.
• Monitor store operations in terms of housekeeping, merchandising, stock ordering and management, security and costs incurred to ensure assigned stores operate at optimal performance level.
• Ensure compliance with company policies, operational standards, and regulatory requirements (e.g., health and safety, SOP).
• Ensure effective internal communication within the team to maintain smooth operations.
• Any other duties as assigned.

• At least 2 years of retail experience, with prior supervisory experience preferred.
• Interest or background in health, nutrition, or wellness preferred.
• Good customer service and interpersonal skills.
• Ability to handle store operations, stock management, and merchandising.
• Proficiency in Microsoft Office and retail POS systems.
• Willingness to work retail hours, weekends, and public holidays.