IT Production Support Engineer (Silverlake SIBS - Deposits)

Job Overview:

We are looking for a Production Support Engineer to maintain and troubleshoot the Deposits Module of Silverlake SIBS, which handles savings, current, and fixed deposit products for core banking operations.

You will be responsible for L2 application support, batch monitoring, issue resolution, and system stability for critical banking processes that run on Silverlake, hosted typically on AS400/iSeries platforms.

Key Responsibilities:

• Provide daily operational support for Silverlake Deposits module covering:
• Account opening & maintenance failures
• Deposit maturity processing
• Interest calculation discrepancies
• Batch job failures (interest accrual, GL posting)
• Monitor core banking batch processing and resolve job delays or abnormal terminations.
• Investigate transaction errors, mismatches in GL postings, or failed deposit renewals.
• Coordinate with business units and core banking teams to ensure timely resolution of incidents.
• Use SIBS tools and diagnostic logs to trace root causes.
• Raise service requests (SRs) with Silverlake vendor when required and follow up on fixes or enhancements.
• Participate in DR/BCP drills, patch testing, and release deployments.
• Maintain incident tickets and document known errors and resolution steps in the Knowledge Base (KB).

Requirements:

• 2+ years in application support or core banking operations environment.
• Hands-on experience supporting Silverlake SIBS Deposits module (CASA/FD).
• Familiarity with AS400 command line, job queues, and batch job monitoring.
• Expertise in AS400 platform, and working knowledge of RPG, COBOL400, SQL, and Query400.
• Working knowledge of incident management tools (e.g., ServiceNow, Remedy).
• Basic scripting or automation (e.g., CL scripts, Job Scheduler) is a plus.
• Good analytical, problem-solving, and communication skills.
• Able to support night/weekend deployments or on-call rotation if needed.