[ref. b76862302] Jewellery Artisan & Customer Experience Specialist - Pasir Ris
Company: Apart.sg & Together Diamonds
Join a purpose-driven team that creates meaningful keepsake jewellery and personalised diamonds to celebrate love, life, and legacy. We’re looking for a compassionate, hands-on individual who can guide customers through emotional moments, craft simple yet thoughtful pieces, and help grow our customer base.
Your Role Includes Two Unique Brands:
At Apart.sg – Keepsake Jewellery- Craft with Care: Handmake meaningful jewellery using materials like hair, fur, or ashes, honouring the lives and bonds that matter most (we will teach you how make it. No experiene needed).
- Customer Appointments: Gently guide clients through the bespoke process in our studio, with empathy and attentiveness.
- Sales with Sensitivity: Help customers select keepsakes that reflect their memories and stories — many will be emotional moments.
- Maintain the Store: Keep our studio inviting, clean, and peaceful — a safe space for reflection and connection.
- Lead Generation & Follow-Up: Reach out to potential clients and follow up with existing leads to offer guidance and encourage bookings or orders.
- Sales Consultant (No Crafting Needed): Explain and sell custom lab-grown diamonds made from hair or fur — ideal for engagements, anniversaries, or pet lovers.
- Product Education: Help customers understand the diamond-making process and how it celebrates life’s bonds.
- Customer Service: Follow up with inquiries, handle consultations, and assist in finalising purchases.
- Build Relationships: Be proactive in responding to leads and gently guiding them toward booking a diamond consultation.
- Has a warm, sincere, and empathetic nature
- Well spoken
- Wants to help others during difficult times
- Feels comfortable speaking with customers in sensitive situations
- Enjoys hands-on creative work and learning new crafts
- Can balance both crafting and front-of-house duties
- Is self-motivated, organised, and has a sharp eye for detail
- Thrives in an independent, purpose-led environment
- (Bonus) Has retail, design, or jewellery experience
Why Join Us?
We don’t just sell jewellery — we help people honour the ones they love most. Whether crafting a keepsake with a pet’s fur or guiding someone through their first diamond purchase, your work will be filled with purpose, beauty, and genuine connection.
To Apply
Send us a short note about yourself, your background, and why this role speaks to you. Email us at hello@apart.sg.