IT Helpdesk Engineer (Contract) - Up to 3.2k + Shift Allowance

Responsibilities:

• To provide timely, effective, efficient, and professional quality service to resolve problems and to achieve customers’ expectation.
• Polite and professional in handling all calls, email queries, and requests.
• Log all reported incidents using the incident ticketing tool.
• Provide first level support to troubleshoot and resolve technical issues.
• Accurate assessment / resolution of problems.
• Regular updates for follow up actions & incident status.
• Escalate of incidents to appropriate second level support in accordance with escalation matrix as per work instructions.
• Work with Team Lead to feedback and improve processes where applicable.
• Weekend duty may be required

Qualifications:

• Diploma and Degree in Information Technology.
• At least 1 year of working experience in IT Service Desk environment.
• Strong computer skills and ability to trouble shoot IT related issue and achieve first line resolution.
• Good writing and verbal communication skills.
• Certifications such as ITIL Foundation and CompTIA A+ or equivalent are a plus.

Working hours:

1. hour shift:

• 12-hour day shift from 7:30 am – 7:30 pm.
• 12 hours night shift from 7:30 pm – 7:30 am.
• Rotation of 2 days’ work and 2 days’ rest, regardless of Saturday, Sunday and Public holidays.

OR

Core rotating shift:

• The day shift is between 1 pm – 10:30 pm.
• The night shift is between 10:30 pm to 8 am.