Customer Service Officer

Are you passionate about health and wellness? Do you enjoy creating meaningful connections with people and delivering exceptional service? We’re looking for a friendly, energetic, and proactive Customer Service Officer to be the face of our chiropractic practice!

• Greeting all patients with warmth and professionalism, creating a friendly, approachable atmosphere. A genuine enjoyment of meeting and connecting with people is key to this role.
• Help patients feel comfortable and safe before treatments, ensuring a smooth and supportive experience.
• Offer clear, helpful explanations about chiropractic procedures and wellness care, answering basic questions to support patient understanding.
• Schedule appointments, manage patient files, and handle front-desk administrative tasks with accuracy and efficiency.
• Provide excellent customer service, handle inquiries, and support the day-to-day functioning of the clinic.
• Clearly communicate the clinic’s services and wellness programs, helping patients make informed decisions about their care.
• Perform other ad-hoc duties as required to support clinic operations

• Energetic, positive, and self-motivated individuals with a passion for helping others
• Strong communication and interpersonal skills
• Detail-oriented and organized, with a knack for accurate record keeping
• Able to work retail shift hours, including weekends and public holidays

• Friendly and supportive work environment
• Opportunity to work in a wellness-focused field
• On-the-job training provided