Export Customer Service Executive (East/$3.5K) NL (ID: 681188)

Our client, a Global Japanese Freight Forwarding Group company is looking for candidates for the position of Export Customer Service Executive.

Job Description

• Direct contact with customers with outstanding friendly and reliable service offered.
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking.
• Check on the Export Documents Compliance when processing the export work order.
• Apply the correct export permit and other export custom processed on timely manner.
• To answers all call within 3 ringing tone (without fail).
• Monitor the onboard status without fail and to informed customer on any irregularity.
• Good communication among all related department concern Eg: Operations, Warehouse, Traffic, Planning team.
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement.
• Ensure that all monthly customer report is submitted on timely manner without fail.

• Minimum N or O Level qualification.
• Minimum 1 – 2 years experiences in airfreight operations (export/import)
• Candidate with direct working experience will consider for senior positions.
• Must possess a sense of urgency and responsibility in work.
• Knowledge of airfreight documentation and customs procedures.
• Able to work independently and handle urgent shipments
• Require basic knowledge of computer (eg: MS Excel, Words etc.)

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

We regret that only shortlisted candidates will be notified.

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