Outsource IT Engineer L1 - (12 month) - Toa Payoh

JOB SUMMARY:

You will be stationed at Client’s premise and provide support for client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. Resolve issues that occur outside work hours whenever needed.
3. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.
• Experience in cloud productivity application like M365 suite (Installation and troubleshooting)
• Experience in financial application like Bloomberg (Installation and troubleshooting)
• Experience in support of phone system (sometimes we need reset the phone or deploy new phone)
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected
• A team player with determination to drive to excel
• Excellent customer service skills
• Self-motivated with a strong drive to succeed
• Must be able to speak with Chinese-speaking clients to effectively work with Mandarin-speaking customers/suppliers.