Student Services Executive - Geylang
About Us
At FirstCom Academy, we believe every learner’s journey should be empowering, seamless, and supported every step of the way. As part of our dynamic Student Services Team, you will be the friendly face and guiding hand that ensures our students feel welcomed, heard, and valued—from their first enquiry to course completion.
If you're passionate about delivering top-tier service, enjoy problem-solving, and love working in a fast-paced, people-first environment, this is your opportunity to make a real impact in adult education. Help us create a positive learning experience that inspires lifelong growth!
As we're in the midst of expansion, we are on the lookout for 4 Student Services Executives to assist in our new classes!
Job Responsibilities:
- Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly
- Provide support for learners and companies through telephone, emails and walk-ins
- Ensure smooth daily operational activities
- Assist in classroom facilitation
- Preparation of course materials
- Administrative work (Attendance, Evaluation, Document Filing, etc)
- Monitor and schedule all trainings to ensure compliance
- Assist in the company’s continuous improvements and training related areas
Job Requirements:
- Able to commit on weekends classes (5 days work week, including weekends)
- Candidate must possess at least "O" Level or equivalent
- Minimum 1 year of relevant experience in an Administrative or Customer Service role
- Good follow up and coordination skills
- Proficient with Microsoft Office
Working Hours:
- Shift A: 8:30 AM to 6:00 PM
- Shift B: 9:30 AM to 7:00 PM
- Shift C: 1:00 PM to 10:00 PM
- Shift D: 11:00 AM to 8:30 PM