(MGR) Commercial Cards Implementation & Service Manager
Singapore Full-time
WHO WE ARE: As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here. How it works: This position will report functionally to the Card Service Team Lead within Global Transaction Banking. The primary responsibility is to manage the card product portfolio, which includes the planning, development, and deployment of card product solutions for corporate banking clients.
What you do: Oversee the card product portfolio, focusing on implementation and service strategy to increase spending volume and enhance product revenues. Collaborate closely with the payment lead to develop and execute the overall strategy for card products, supporting the product manager during new card launches.
Utilize client and transaction data to analyze product performance and promote spending growth. Manage the execution of go-to-market strategies, establishing relevant metrics to drive commercialization and assess success. Maintain high service levels and enhance customer experience by implementing commercial card solutions for corporate clients.
Ensure excellent client experiences during implementation, aiming for a swift increase in revenue. Provide premium service and foster strong client relationships to retain and expand the portfolio. Conduct training sessions on card applications and offer ongoing expertise regarding the card program.
Act as an escalation point for complex client issues. Collaborate with Product, Sales, and Banking partners to identify and pursue cross-selling opportunities. Perform regular service reviews, share best practices and product innovations, and develop partnership plans with clients to optimize the program.
Identify recurring issues and work with internal stakeholders to improve product offerings and enhance processes. Reporting to: Team Lead, Card Service Who you work with: Global Transaction Banking Division offers cash management, trade finance and supply chain finance solutions.
To SMEs. Large corporations. Financial institutions. And government entities across the region. It's all about making banking simpler. And more convenient. For corporate customers. And their customers. For you, it's all about building your career in a business that is building a reputation for breaking new ground by innovating at the intersection of technology and customer-centricity.
Who you are Minimum 3 years in customer fronting experience with external customers in the areas of Commercial Cards, and at least 5 years of working experience preferably in the banking industry. Strong knowledge of Commercial Cards products, technologies and industry.
Keen customer focus with an eye for details. Result-oriented to drive the key metrics assigned Mature, diligent, outcomes-driven, self-starter, all-round team-player. Strong presentation and good interpersonal skills to manage internal and external stakeholders Ability to work under pressure, ability to adjust to changing priorities in a dynamic environment Team player with good interpersonal and problem-solving skills What we offer: Competitive base salary.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambitio
WHO WE ARE: As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here. How it works: This position will report functionally to the Card Service Team Lead within Global Transaction Banking. The primary responsibility is to manage the card product portfolio, which includes the planning, development, and deployment of card product solutions for corporate banking clients.
What you do: Oversee the card product portfolio, focusing on implementation and service strategy to increase spending volume and enhance product revenues. Collaborate closely with the payment lead to develop and execute the overall strategy for card products, supporting the product manager during new card launches.
Utilize client and transaction data to analyze product performance and promote spending growth. Manage the execution of go-to-market strategies, establishing relevant metrics to drive commercialization and assess success. Maintain high service levels and enhance customer experience by implementing commercial card solutions for corporate clients.
Ensure excellent client experiences during implementation, aiming for a swift increase in revenue. Provide premium service and foster strong client relationships to retain and expand the portfolio. Conduct training sessions on card applications and offer ongoing expertise regarding the card program.
Act as an escalation point for complex client issues. Collaborate with Product, Sales, and Banking partners to identify and pursue cross-selling opportunities. Perform regular service reviews, share best practices and product innovations, and develop partnership plans with clients to optimize the program.
Identify recurring issues and work with internal stakeholders to improve product offerings and enhance processes. Reporting to: Team Lead, Card Service Who you work with: Global Transaction Banking Division offers cash management, trade finance and supply chain finance solutions.
To SMEs. Large corporations. Financial institutions. And government entities across the region. It's all about making banking simpler. And more convenient. For corporate customers. And their customers. For you, it's all about building your career in a business that is building a reputation for breaking new ground by innovating at the intersection of technology and customer-centricity.
Who you are Minimum 3 years in customer fronting experience with external customers in the areas of Commercial Cards, and at least 5 years of working experience preferably in the banking industry. Strong knowledge of Commercial Cards products, technologies and industry.
Keen customer focus with an eye for details. Result-oriented to drive the key metrics assigned Mature, diligent, outcomes-driven, self-starter, all-round team-player. Strong presentation and good interpersonal skills to manage internal and external stakeholders Ability to work under pressure, ability to adjust to changing priorities in a dynamic environment Team player with good interpersonal and problem-solving skills What we offer: Competitive base salary.
A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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