IT System Administrator

JD for System Administrator

The main purpose of the role is to support the system administration part to carry out day to day task of troubleshooting and deployments as scheduled. This role reports into the Local SHE IT manager and Global ITS workplace team and works closely with different stakeholders to ensure smooth running IT/IS operation.

Core Mission:

• Support L1/L2 incidents or request raised end user.
• Deploy new computer images as companies’ standard using SCCM
• Co-Ordination with suppliers on parts replacement or repair activity
• Update all computer asset in CMDB or keep tracking asset in excel as per companies’ guidelines
• Support network related incident raised
• Support all L1/L2 ticket raised
• Support and troubleshoot printer and label printers
• Installation and deployment of Windows-10 and Windows-11 Operating System
• Installation of PC based software like – Office, Bartender, CodeSoft,etc
• Manage and keep track of all software and hardware assets.
• Keep track of asset allocation to users and shared resource
• Support Conference room and Barco Devices

Requirements:

• Good knowledge on Windows environment/Operating system Installations
• L1/L2 support for handling all service request and Incidents raised in helpdesk Tool
• Good Knowledge on SCCM Software deployment, Application installations
• Good knowledge on applications installations Like – Catia tools , inhouse tools or engineering apps installations etc.
• Coordination with Vendor for defective part replacement of workstation, Laptop
• Basic understanding of networking concepts(TCP, UDP, Routing)
• Good Command on troubleshooting of Windows OS related issues.
• Good knowledge on Scripting shell –Like – power shell or any other tool added advantage
• If any certification of MCP or MCITP-(Microsoft Certified IT Professional) added advantage
• The minimum experience will be 1 to 2 Years.