Finance Operations Executive

The Finance Operations Executive will assist the Finance Operations Manager in ensuring smooth financial processes related to learner payments, funding claims, and reconciliations. This role requires a proactive individual who can handle financial transactions, liaise with learners regarding payment and funding issues, and ensure compliance with grant funding policies.

Key Responsibilities:

• Contact learners with issues related to SkillsFuture Credit (SFC) or Post-Secondary Education Account (PSEA) payments for resubmission.
• Propose possible options to assist learners in completing resubmission processes or explore alternative payment methods to facilitate course payments.
• Prepare and submit appeal requests to SkillsFuture Singapore (SSG) for grant funding appeal eligibility, ensuring all required documentation and justifications are provided.
• If a refund is required, obtain the necessary approvals and request the Accounts Payable Executive to process the refund (e.g., for cases involving a change in payment method or adjustment in grant eligibility from 50% to 70%).
• Ensure that all payment issues are resolved promptly, and financial records are updated and maintained accurately.
• Work closely with other team members to ensure that payments are properly reconciled and discrepancies are addressed efficiently.

Requirements:

• Diploma/Degree in Finance, Accounting, Business Administration, or a related field is a plus.
• Prior experience in finance operations, accounts receivable, or related roles is an advantage.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and interpersonal skills to liaise with learners and internal teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Excel and financial systems is a plus.

Working Hours:

• 9am - 6pm (Monday - Friday)