Geylang - Account Manager

Listed amongst Marketing Magazine's Creative Agencies of the Year, PROTOCOL is a creative agency built for the bleeding edge of culture.

We are an award-winning agency working with global and local brands alike such as the Singapore Art Museum, Luckin, Meiji Seikia, Singapore Kindness Movement, SingPost, Mandai, Canon, Milo, Lendlease, Starhub, giga, Nestlé, ENEOS, MAGGI, Singapore Grand Prix amongst others.

We're also known for our creative spin-off projects like fifty-two and ChillPills which have been featured in numerous mainstream and trade media.

We run Main Street Commissary, a cafe + curatorial art space located right below our agency offices at 81 Rowell Road.

The account manager will support the agency across 3-4 key accounts.

• Support the Account Director and Account Servicing Department (ASD) team members on tactical and strategic aspects of the account;
• Confident to lead, pitch and present to the clients during a proposal;
• Provide a touch-point to our clients in daily account liaison requirement
• Engage in difficult conversation with clients on behalf of the team members;
• Leading the process of establishing the ways of working for the social team to follow to conduct audits, create analytics reports, proposals and processes for clients.

• Responsible for helping the agency and clients stay up to date with the ever-changing social and digital platforms.
• Support the clients in community management and response escalation.
• Work with the creative and management team in developing campaign concepts and proposals.
• Work with the creative team in visual concepts from graphic design pieces to animated content and production work.
• Ensuring that the agency is abreast with all changes across all social media platforms.
• Manage clients' and team members' expectations in line with agreed cost and scopes of work;
• Manage out of scope work and ensure OOS work are reasonably acceptable in view of timeline and resource available and that they are billable;
• Manage resources and work closely together with all internal (creative departments) and external team (e.g. clients and suppliers) to ensure targets, deadlines and deliverables are met

• Minimum of three year’s experience in an advertising agency or related field