Books Customer Service Executive

Company Overview / Employee Value Proposition

Alkem, a leading publisher and one of the largest independent educational books, training kits and educational materials distributors in the region.

Job Summary

Alkem is seeking a dynamic and self-motivated Customer Service Executive to support administrative operations, manage customer inquiries, and assist in sales order processing to drive efficient service delivery and contribute to business growth.

• Manage administrative tasks and maintain accurate documentation to support operational efficiency
• Prepare quotations and enter sales orders accurately to facilitate timely processing and customer satisfaction
• Respond promptly and professionally to customer inquiries to resolve issues and enhance client relationships
• Utilize Microsoft Office applications to create, edit, and manage documents and spreadsheets for reporting and communication purposes
• Operate PC systems efficiently, demonstrating reasonable typing speed to support data entry and correspondence
• Communicate clearly and effectively in written and spoken English to ensure understanding and professionalism in all interactions
• Collaborate with team members and stakeholders using strong interpersonal skills to foster a positive work environment
• Leverage knowledge of AS400/BookMaster systems, if applicable, to support order processing and inventory management

• Diploma or Degree qualification
• Experience with AS400/BookMaster systems is advantageous but not required
• Positive attitude with a presentable and outgoing demeanor to represent the company professionally

• Contract Position: 1 year with the option to extend
• Transportation provided from Jurong East MRT