Executive, Contact Center Sales

Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers an unrivalled Customer experience in the insurance industry in Singapore.

Your role is to ensure the delivery of quality services provided to customers over our various platforms supporting the long-term achievement of objectives of the business, predominantly via outbound calls. An essential part of the role would be to ensure the monthly sales targets and key KPIs are being met.

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• To deliver the required sales targets and KPIs consistently
• Perform sales calls and attend to customers’ requests in line with policies and procedures
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
• Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
• Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients
• Perform other duties as assigned by immediate supervisor

• Educational level at “O” Level and above
• Insurance Certificates (BCP & PGI)
• Excellent communication skills (oral and written)
• Proactive
• Openly and respectfully challenges the status quo to drive change and improvement
• Proven sales record, experiencing in manging and meeting personal sales target
• Experience in delivering high customer satisfaction and high employee satisfaction
• Demonstrated ability to manage own workload and effectively prioritize activities
• Ability to manage change effectively
• Exceptional listening and analytical skills
• Proficiency in general desk top orientation and particularly in Word and Excel
• Relevant industry experience of at least 3 years preferred