Customer Relations Officer

apartmentINFINIX HOSPITALITY MANAGEMENT PTE. LTD. placeToa Payoh scheduleFull-time calendar_month6/6/26

Join Our Team as a Customer Relations Officer!

Do you enjoy connecting with people, solving problems, and making a real impact behind the scenes?

We’re looking for a friendly, proactive, and organised Customer Relations Officer to be the heartbeat of our operations.

In this role, you’ll not only take care of our customers—you’ll also support our cleaning team and Virtual Assistants, helping everything run smoothly every day.

What You’ll Be Doing

✨ Be the voice of our company

Handle customer enquiries, feedback, and escalations across different channels—always keeping service standards high and customers happy.

Lead and support our Virtual Assistant team

Train and guide the team to ensure smooth communication between customers and operations.

Take care of our frontline heroes

Support our cleaning staff by managing schedules, addressing welfare matters, and ensuring they have clear job instructions.

Improve how we work

Spot gaps in operations and suggest smarter, more efficient ways to improve customer experience and internal processes.

Keep things organised

Maintain accurate records, reports, and coordinate scheduling between Virtual Assistants and on-ground cleaners.

Ad-hoc support

Handle any additional duties as assigned by the manager.

We’re Looking For Someone Who:
Has at least 2 years of customer service experience
Has experience leading or guiding a team
Possesses strong communication, problem-solving, and service recovery skills
Can manage multiple stakeholders (customers, Virtual Assistant, cleaners)
Is familiar with CRM, scheduling, or workforce systems
Is organised, detail-oriented, proactive, and adaptable
Has an empathetic leadership style and enjoys supporting frontline staff

✨ Entry-level candidates are also welcome to apply (training will be provided)

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