Toa Payoh - Service Coordinator (After Sales Service)

The incumbent will be the first contact with customer, receiving breakdown calls, coordinating service jobs as well as dispatching service Technicians and Engineers on time to attend to our customers’ needs. Analyse, diagnose and rectify issues on site material handling equipment.

• Answer customer calls for service requests.
• Maintain and update service requests into SAP.
• Plan coordinate and dispatch Service Technicians and Engineers to jobs.
• Maintain jobs overview and feedback to customers when necessary
• Prepare, send and follow up on quotations.
• Schedule preventive maintenances.
• Maintain data in system.
• Provide good customer service to ensure customer satisfaction.
• Follow up with customers on quotations and PO.
• Ensure document completeness for billings.
• Arrangement with suppliers on jobs.

Requirement:

• Knowledge of after-sales processes and track portfolios.
• Proficient in SAP and MS Office tools.
• Strong time management and multi-tasking abilities.
• Self-motivated and proactive problem solver.
• Excellent communication and negotiation skills.
• Detail-oriented with a focus on accuracy.
• Skilled at managing challenging customer interactions.
• Customer-focused with a service-first mindset.
• High emotional intelligence and empathetic under pressure.
• Positive and resilient in fast-paced environments.
• Diploma holder with extensive customer service experience.
• Fluent in English, both written and spoken.

Working hours:

Mon to Fri 8.15am - 6pm (hybrid arrangement available after probation)