IT Support Engineer (6-months Contract) - Geylang

As an IT Support engineer, you will be the first point of contact for technical assistance within the organisation, with a focus on supporting the fast-paced trading floor environment. Your role will involve providing prompt and efficient support to end-users, resolving issues related to hardware, software, and network systems, and ensuring minimal downtime for trading operations.

• Respond to incoming technical requests or enquiries via phone or ticketing system;
• Diagnose and resolve hardware, software, and network issues at a basic level;
• Provide step-by-step guidance to end-users in troubleshooting and resolving technical problems;
• Escalate complex issues to Level 2 support or other relevant teams as necessary;
• Document, triage and track all support tickets, resolutions, and follow-up actions in the ticketing system;
• Incident handling in terms of notification and updates to stakeholders as well as escalations within IT organisation to resolve incidents;
• Assist in setting up and configuring desktops, laptops, phones, trading terminals, printers, and other peripheral devices;
• Collaborate with IT team members to improve processes and enhance user experience;
• Maintain a high level of customer satisfaction through effective communication and timely resolution of issues;
• Any other ad-hoc responsibilities as assigned.

• Diploma in Information Technology/ Degree in Computer Studies
• CompTIA A+ certification will be a plus point
• Proven experience in a helpdesk or customer support role is preferred.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.