Front Office & Admin Supervisor - Geylang
Geylang Full-time
About Us:
We are an exciting new company in the health and beauty industry, dedicated to revolutionizing the way people experience self-care and beauty. We are looking to recruit our team with driven, creative and enthusiastic individuals who want to make a significant impact on our brand success.
Role Overview:
The Front Office & Administrative Supervisor is responsible for leading the front desk and admin team to ensure exceptional client experiences, efficient appointment coordination, and smooth daily operations in a beauty and health supplement industry.This role requires a service-oriented individual with strong leadership, multitasking and communication skills.
Key Responsibilities:
Front Office Management:
- Supervise and schedule front desk staff to ensure smooth operations.
- Ensure prompt and professional handling of walk-ins, phone/email enquiries, and online bookings.
- Maintain an inviting and clean reception area aligned with the brand image.
Customer Service Excellence:
- Uphold high standards of client service and handle complaints or escalations effectively.
Team Supervision & Training:
- Onboard, coach, and evaluate frontline team members. To train and assist customers to register and place order with the company's online system/ platform.
Administrative Duties:
- Oversee daily administrative functions including appointment logs, client records and invoicing.
- Manage stock levels.
- Ensure accurate cash handling and reporting.
Requirements:
- Singapore Citizens or Permanent Residents preferred.
- Possesses a Diploma with good customer service.
- Minimum 3 years’ experience in a supervisory role in the beauty and wellness industry.
- Excellent interpersonal and communication skills.
- Proficient in MS Office.
- Strong attention to detail and ability to multitask.
- Proficiency in both English and Mandarin to effectively assist customers.
Others:
- This position may require 2-shift work schedule, e.g. 10am-6pm, 2pm-10pm on weekdays and 12pm-6pm, 1pm to 7pm on weekend. Alternate Saturday and Sunday rest day.
- Office located in the heart of town.
- With experience in beauty industry and are ready to start quickly or with short notice.
- Opportunity to be a part of a new and growing brand in the beauty industry.
- A dynamic, collaborative work environment with room for growth.
- Chance to make an impact and shape the future of the company.
Shangri-la Hotels and Resorts GroupGeylang
and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.
We are looking for a Front Office, Administrative Assistant to join our team!
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