[ref. i24661204] Toa Payoh - Business Analyst Design thinking

• Collaborate with stakeholders (internal and external) to gather and document business requirements.
• Act as POC and build strong relationships with stakeholders, ensuring expectations are managed and aligned throughout the project.
• Analyse business processes, identify areas for improvement, and provide recommendations for optimization.
• Translate business needs into technical specifications, ensuring alignment with project goals.
• Develop user stories, use cases, and functional requirements for development teams.
• Conduct impact assessments and feasibility studies for new initiatives.
• Collaborate closely with cross-functional teams including developers, designers, project managers, and product owners to ensure alignment and smooth project execution.
• Participate in agile ceremonies such as stand-ups, sprint planning, and retrospectives.

Design Thinking:

• Apply Design Thinking principles to solve complex business problems and deliver user-centric solutions.
• Facilitate workshops and brainstorming sessions to uncover user needs and define project scope.
• Lead the ideation, prototyping, and user testing phases to iterate and improve solutions.
• Develop empathy with end-users by conducting user research and gathering feedback through interviews, surveys, and usability testing.
• Collaborate with UX/UI designers to ensure designs meet both business requirements and user expectations.

• 2 – 5 years of experience as a Business Analyst or in a related role.
• Proven experience working with Design Thinking methodologies in a business context.
• Experience in Agile methodologies (Scrum or Kanban).
• 1+ years of experience in QA testing, including manual testing, test case creation, and defect management.
• Strong understanding of business analysis tools and techniques.
• Knowledge of Design Thinking methodologies and user-centred design principles.
• Ability to gather and analyse complex business requirements and translate them into technical specifications.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work both independently and as part of a cross-functional team.
• Analytical mindset with strong attention to detail and problem-solving skills.
• Familiarity with tools such as JIRA, Confluence, Miro, FigJam or similar collaboration platforms is preferred. Bachelor’s degree.
• Experience in writing test cases, creating test plans, and performing end-to-end testing.