Bukit Merah - Call Center Officer (Part-time)

Job Title: Call Center Officer (Part-Time)

We are seeking a dedicated and patient-focused Call Center Officer to support our centralised call center operations across Singapore Paincare Holdings Limited and its affiliated clinics.

Job Description

This role plays a vital part in ensuring patients receive prompt assistance, accurate information, and a smooth appointment booking experience. The officer will manage incoming enquiries across multiple communication channels and work closely with clinic teams to ensure seamless service coordination.

• Answer incoming calls and assist patients with appointment bookings, rescheduling, and general enquiries
• Provide accurate and timely information on clinic services, doctor availability, and treatment options
• Document call details and ensure follow-up actions are completed as necessary
• Maintain a professional, friendly, and patient-centric tone at all times
• Liaise with clinics and doctors to coordinate special requests and follow-up arrangements
• Support other communication platforms (e.g., email, WhatsApp) as part of daily call center operations

• Proficiency in Mandarin to communicate effectively with Chinese-speaking patients
• Good command of English, with strong verbal and written communication skills
• Prior experience in a call center, healthcare customer service, or clinic operations is advantageous
• Strong listening skills, attention to detail, and the ability to multitask in a dynamic environment
• Willingness to work flexible hours, including weekends if required
• Comfortable using basic computer systems (e.g., email, messaging platforms, spreadsheets)

• This role supports the early-stage setup of the call center; manual logging of patient interactions is required until the system is in place
• Training will be provided on clinic-specific procedures and workflows
• Only shortlisted candidates will be notified