Bukit Merah - Call Center Officer (Part-time)
Singapore Paincare Holdings Bukit Merah Part-time
Job Title: Call Center Officer (Part-Time)
We are seeking a dedicated and patient-focused Call Center Officer to support our centralised call center operations across Singapore Paincare Holdings Limited and its affiliated clinics.
Job Description
This role plays a vital part in ensuring patients receive prompt assistance, accurate information, and a smooth appointment booking experience. The officer will manage incoming enquiries across multiple communication channels and work closely with clinic teams to ensure seamless service coordination.
Job Responsibilities- Answer incoming calls and assist patients with appointment bookings, rescheduling, and general enquiries
- Provide accurate and timely information on clinic services, doctor availability, and treatment options
- Document call details and ensure follow-up actions are completed as necessary
- Maintain a professional, friendly, and patient-centric tone at all times
- Liaise with clinics and doctors to coordinate special requests and follow-up arrangements
- Support other communication platforms (e.g., email, WhatsApp) as part of daily call center operations
- Proficiency in Mandarin to communicate effectively with Chinese-speaking patients
- Good command of English, with strong verbal and written communication skills
- Prior experience in a call center, healthcare customer service, or clinic operations is advantageous
- Strong listening skills, attention to detail, and the ability to multitask in a dynamic environment
- Willingness to work flexible hours, including weekends if required
- Comfortable using basic computer systems (e.g., email, messaging platforms, spreadsheets)
- This role supports the early-stage setup of the call center; manual logging of patient interactions is required until the system is in place
- Training will be provided on clinic-specific procedures and workflows
- Only shortlisted candidates will be notified
REVUP PROSERVICES PTE. LTD.Bukit Merah
Call Center Officer (Monday - Sunday)
Working Schedule: (4 weekday 1 weekend) 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
Salary: up to SGD 2700 per month
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