Operations Manager

 C.  Melchers GmbH & Co., Singapore Branch coordinates trading activities across South East Asia. Serving as a regional hub, it markets, sells, distributes, and services technical materials, machinery, instruments, aviation technology, pharmaceuticals, luxury goods, and corporate services.

Job Summary

The Operations Manager & EA to General Manager drives operational excellence and administrative support to enhance daily business efficiency and growth. This role leads facilities, logistics, HR, vendor management, and executive assistance to ensure seamless operations.

• Establish and maintain operational controls, processes, and reporting systems to optimize business performance
• Lead planning, budgeting, resource allocation, and monitor progress against operational goals
• Review and improve operational policies and efficiency measures to enhance workflows
• Liaise with landlords, vendors, and contractors to manage facility operations, repairs, and maintenance within budget and quality standards
• Build and sustain strong internal and external working relationships to support operational needs
• Manage warehouse operations, ensuring stock accuracy and efficient import/export logistics
• Implement process improvements to maximize warehouse and logistics efficiency
• Coordinate IT maintenance, troubleshooting, and software updates with external vendors to support operational productivity
• Update product information on CRM, eCommerce platforms, and webpages to maintain accurate digital records
• Support HR systems, manpower planning, and administrative procedures to ensure smooth office operations
• Manage office and service administration to maintain an organized work environment
• Execute project plans for marketing events, managing budget, manpower, and logistics
• Oversee event flow, scripts, stage management, and guest experience to ensure successful event delivery
• Act as central coordinator for marketing initiatives, aligning internal teams and external vendors
• Prepare monthly marketing and sell-through reports detailing activities, spending, and outcomes
• Consolidate quarterly marketing reports for Asia Pacific headquarters to track regional performance
• Track KPIs related to brand visibility, events, partnerships, and campaign performance across marketing and social media agencies
• Manage daily schedules, calendars, meetings, and appointments for the General Manager to optimize time management
• Handle travel bookings, hotel accommodations, and visa applications to facilitate business travel
• Prepare meeting documents and coordinate business activities for smooth executive operations
• Manage relationships with Steinway Artists, STEP educators, studios, cultural institutions, corporate partners, and high-net-worth clientele
• Draft formal invitation letters, e-newsletters, and speeches to support communication efforts
• Prepare business reports and presentations to inform decision-making
• Communicate effectively with internal departments and external stakeholders to ensure timely resolution of operational matters
• Perform additional tasks or special assignments as directed by the General Manager

• Strive in a fast pace high demand environment
• Ability to support occasional after-hours events or urgent operational matters
• Strong communication and interpersonal skills to engage diverse stakeholders
• Confident, energetic, and service-oriented demeanor to represent a premium brand image
• Proactive, resourceful, and able to work independently with minimal supervision
• Team player with a high level of integrity
• Prior exposure to the luxury goods industry is advantageous; product training will be provided