Tampines - Customer Service Representative (Contact Centre, Training Provided, Government)

Additional Information:

• Call centre environment
• Training provided (estimated up to 4 weeks)
• Working days: Mondays to Fridays (Office Hours)
• Working Location: Chai Chee, Bedok (East)
• Salary Remuneration: Attractive basic salary with monthly KPI incentives

Job Description:

• Provide exceptional customer support through all relevant communication channels, including phone and email.
• Identify customer needs, research existing issues, and offer strategic solutions to address these needs while clarifying any confusion.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to close cases according to our service standards.
• Offer constructive feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.
• Deliver top-notch services to customers, ensuring the highest satisfaction by following the correct procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Job Requirements:

• Candidate must possess at least O/Higher Nitec/A/Diploma level in any field.
• Preferably with 2 years of working experience in contact centre, call centre or service industry environment.
• Possesses strong time management skills and is motivated to exceed expectations.
• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in English and the language of the supporting market