IT Field Technician
Treasury Wine Estates Singapore River Full-time
About us
Treasury Wine Estates (TWE) we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.
At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team – known for the experiences we create for our consumers, customers, partners, suppliers and our people.
To learn more about our purpose and our renowned portfolio of global brands, click here.
About the role
The Field Technician role is to provide field IT Services and support to all Treasury employees across relevant regional locations, including Singapore, China, Thailand, Malaysia, Philippine, Korea, Japan, Australia, New Zealand,etc.- VIP Support
- Asset Management including laptop, desktop and mobile devices
- Day to day regional business support
- Project and minor initiative support
- Mobile computing service across regions.
- Support for desktop, laptop hardware, printing, server connectivity, operating systems, related utilities and associated business and IT applications
- Build strong relationships with Level 3 /Technical applications/Network/Server teams to increase support efficiencies
- Support enterprise and production solutions for Windows 10/ Windows 11/Windows Server/ MAC OS/ iOS operating system and application platforms
- Drive resolution for complex technical issues with a focus on customer experience, reliability, security, performance and overall supportability
- Machine imaging, upgrades, replacements, maintenance and shipment.
- Physical network and server support as required by third level teams
- Provide IT guidance help with collaboration and meeting event tools
- Asset Management
- Mobile computing service (AU/NZ and Asia as required)
- iPhone purchases (accessories, covers, screen protectors)
- iPhone asset management and enrollment tracking. Yearly model review and EOL replacements
- iPad purchases and accessories and fleet management
- Dell purchasing, orders, stock management. Laptops, tablets, peripherals, monitors, accessories (headsets)
- Sim service activations and usage tracking, de-activations and quarterly audits
- Mobile number porting
- Global roaming data management (sim roaming activation and de-activations)
- Dell Fleet management
- Backup Dell ordering and Vodafone for EMEA
- Auditing of data Services
Bukit Merah, 2 km from Singapore River
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