Customer Service Executive (Call Centre) - English and Japanese Speaking - Toa Payoh

apartmentMarriott Vacations Worldwide placeToa Payoh scheduleFull-time calendar_month30/10/25

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.

By joining our team, an attractive package awaits you:

Monthly salary of SGD3,000 to SGD 3,500
Opportunity to earn additional monthly bonuses
5-day work week
Supportive and fun working environment

CUSTOMER SERVICE EXECUTIVE (ENGLISH & JAPANESE SPEAKING)

The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

Handle in-bound calls within corporate service levels
Assist customers in vacation planning and worldwide hotels reservations
Answering customer enquiries and resolving customer care issues
Optimize booking opportunities and promoting member retention and loyalty
Answer emails with accuracy, clarity and simplicity in a customer friendly manner
Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

Candidate must possess at least a Diploma or higher.
1 year of working experience in the related field is preferred
Customer service oriented
Good Communication Skills
Excellent telephone etiquette, good written and verbal communication skills
Experience with travel related reservation system will be an advantage
Ability to multi-task and work independently with minimal supervision
Required language(s): This role is expected to communicate to English or Japanese speaking guests. Knowledge of English/Japanese language is essential.

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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