Senior Customer Service Officer

Job Description:

• Lead and manage a team of Customer Service Officers to ensure service excellence and adherence to company standards.
• Handle inbound and outbound calls, including promoting the company’s products and services.
• Manage escalated client complaints with professionalism, ensuring timely and effective resolutions.
• Provide coaching, training, and guidance to junior officers to improve their performance and customer handling skills.
• Oversee and perform administrative duties such as data entry, filing, and report preparation.
• Prepare and submit weekly and monthly performance reports to management.
• Work closely with other departments to coordinate and ensure smooth customer service operations.
• Support management in improving processes, providing feedback, and implementing service enhancements.
• Carry out ad-hoc duties and projects as assigned by management.

Requirements:

• Proficient in MS Office applications, especially Word and Excel.
• Minimum 2–3 years of relevant customer service experience, preferably in a supervisory or senior role.
• Strong interpersonal and communication skills, with the ability to handle challenging situations.
• Responsible, enthusiastic, self-motivated, and able to work independently as well as lead a small team.
• Good problem-solving and decision-making skills.
• Candidates who are immediately available will be given priority.

Benefits:

• 5-day work week (Monday to Friday, 9:00am – 6:00pm).
• Public holidays and annual leave entitlement.
• Attractive salary package with progression opportunities.
• Stable and supportive working environment.
• Comprehensive training and opportunities for career growth.

Interested candidates, please send your updated resume, along with your reason for leaving, current salary, and expected salary by clicking “APPLY”.