[ref. u49299021] Assistant Manager / Manager, Business Development (ACS) - Casino, International' - Toa Payoh

Assistant Manager / Manager, Business Development (ACS) - Casino, International Marketing

Job Responsibilities

As an Assistant Manager / Manager - Business Development, Sales Acquisition, Cross Marketing, Service (ACS), Casino - International Marketing, your key responsibilities would include but not limited to:

• Proactively engage Premium Players on floor and develop strong professional relationships with new and existing Premium Players patrons to drive incremental visitation to Marina Bay Sands
• Respond and resolve players’ requests and feedback in a timely and professional manner to maximize customer satisfaction.
• Maintain effective communication and coordination with relevant stakeholders (such as Marketing Operations, Table Games, Cage, F&B, Hotel, Butler, etc.) on patrons’ requests and feedback and with objective to enhance the service standards for Premium Players and ensure seamless customer experience.
• Keep up-to-date and be familiar with events and promotions.
• Support execution of special events and promotions by assisting Premium Players on floor with redemptions proactively and participation in events for coordination
• Promote Paiza Lifestyle Experiences and Services to Premium Players
• Deliver premium customer experience and act as a key point of contact for customer touchpoints and interactions within the IR, and particularly the casino, in accordance with all applicable guidelines and company policies.
• Develop and record profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences.
• Adhere to all organizational operating procedures, policies, and service standards.

• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

Job Requirements

• Diploma / Degree in related field is preferred.

• Possess a minimum of 3 years solid experience in the field of Casino Marketing or player development

• In-depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
• In-depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.
• Knowledge of ACSC, DexRM, Opera as well as Table Touch system is preferred.
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience.
• Proven organizational skills and time management capability.
• Adept at balancing the need for multi-tasking and prioritization of tasks.
• Embrace challenges and overcome obstacles with positive attitudes.
• Possess the ability to handle conflicts and solve problems in a culturally diverse environment.
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities.
• Display leadership skills, executive presence, and general business acumen.