Front Office Executive | Concierge | 5-star Hotel | 5 days
Hey Rocket Toa Payoh Full-time
Concierge
Salary: $2,500 - $2,800
5 days work week, 44 hours (including weekends and PH)Rotating shift
Job Responsibilities- Assist guests with tour, restaurant, golf, and flight bookings and changes.
- Provide directions and information on shopping, attractions, and places of interest.
- Manage limousine bookings, assignments, billing, and revenue tracking.
- Ensure hotel service, grooming, and quality standards are met.
- Handle guest requests and complaints with empathy and suitable solutions.
- Arrange pre-arrival requests such as birthdays, honeymoons, and anniversaries.
- Make reservations for transport, flights, and theatre tickets.
- Advise guests on visa, immigration, and customs requirements.
- Handle calls, messages, lost and found, and ensure timely guest service follow-up.
- Prior experience in F&B/Retail or Service industry
- Able to read, write and speak English fluently to communicate with guest
- Friendly and engaging service attitude
- Good communication skills
- Interpersonal skills to deal with guests and colleagues
- Can do rotating shift
Front Office Executive
Salary: $2,200 - $2,500 (negotiable)
5 days work week, 44 hours (including weekends and PH)Rotating shift
Job Responsibilities- Assist guests with check-in, check-out, and cashiering duties.
- Welcome guests, complete registration, and issue room keys.
- Assist with guest requests, feedback, and provide accurate information.
- Manage guest messages, mail, and phone calls courteously.
- Increase room revenue through up-selling and securing the best rates for walk-in guests.
- Support and guide Guest Relations Assistants and ensure smooth Front Office operations.
- Maintain Front Desk cleanliness and follow hotel policies, safety, and payment procedures.
- Perform any related duties or special projects assigned by the Front Office leadership team.
- Min. 2 years of hotel Front Office experience
- Able to read, write and speak English fluently to communicate with guest
- Friendly and engaging service attitude
- Good interpersonal and communication skills
- Can do rotating shift
Additional Benefits for both positions
AWSVariable Bonus
Meals provided
Medical benefits
Birthday Leave
Annual leaves
Hey Rocket Pte. Ltd. (EA 21C0816)Pui Hui Lee (R25127133)
IbisRochor, 3 km from Toa Payoh
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special requests and feedback in a courteous manner
• Maintain guest records and front desk documentation
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Four Seasons HotelsToa Payoh
/singapore
About the role:
Guest Relations Executive, Front Office
The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s...