Assistant, Customer Experience - Device Trade In

Be a Part of CompAsia’s Buy-Back & Trade-In Team

We are looking for a customer-focused and detail-driven Assistant, Customer Experience - Device Trade-In to join our growing team. This role combines technical accuracy with warm, friendly service — perfect for someone who enjoys interacting with customers while ensuring high standards in device assessment.

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

• Be part of a purpose-driven company that promotes sustainability by giving devices a second life.
• Customer-facing exposure in a role where your service and professionalism truly make a difference.
• Structured processes and clear guidelines, ensuring you’re well-supported to succeed in your role.
• Collaborative and friendly team environment that values positivity, teamwork, & mutual respect.
• Stable working hours (Monday to Friday, 9.30am–5.30pm) with no shift work.
• Convenient location just a 5-minute walk from Pasir Panjang MRT.

• Inspect and grade devices accurately in accordance with CompAsia’s established guidelines and Trade-In standards.
• Quote customers on device trade-in values based on approved pricing and grading frameworks.
• Deliver world-class customer service with warmth and professionalism.
• Engage customers confidently, addressing enquiries and guiding them through the trade-in process.
• Maintain accurate documentation and records related to device grading and customer transactions.
• Perform administrative duties including data entry, report preparation, filing, background checks and updating internal systems to ensure accurate tracking and compliance with operational requirements.
• What Qualifications and Experience Will You Bring to Excel in This Role? (Job Specification)
• Strong customer service and communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Always well-presented with a positive and professional disposition, as this is a customer-facing role.
• Detail-oriented, responsible, and able to follow established processes accurately.
• A friendly, approachable team player who values service excellence.