Supply Chain Procurement Support Admin - Yishun

We are seeking a self-motivated and eager-to-learn Escalations Procurement Support to join our team. This role is essential to scaling our operations and improving customer satisfaction by ensuring timely and accurate resolution of escalated orders.

Responsibilities:

• Perform accurate order submission and proactive follow-up to ensure the correct parts are shipped and received, by reducing delays and improving customer experience.
• Monitor escalations and following up.
• Prepare reports for management and materials team
• Work closely with multiple teams including buyers, manufacturing, technical and field support

Requirements:

• Diploma/bachelor’s degree in business/logistics/supply chain management or related
• Minimum 1 - 2 years of experience in order management, supply chain, or customer support.
• Proficient hands-on knowledge of Microsoft Excel and SAP
• Strong attention to detail with a focus on data accuracy
• Excellent written communication skills and comfortable to manage high email volume
• Strong organizational and follow-up skills to manage multiple escalations simultaneously
• Able to work independently and collaborate with cross-functional teams to ensure shipments of the right parts at the right time to our customers.
• Self-starter with a strong sense of ownership and a willingness to learn