Operations Executive (Patient Services) - Geylang
We are seeking a dedicated and dynamic Senior Executive / Executive to join our Patient Service Centre. This role provides critical leadership and operational support within the Financial Counselling Department, overseeing units such as the Admission Office, Inflight FC, or Emergency Department FC.
Key Responsibilities:
- Lead and manage a team of Patient Service Associates and Supervisors in delivering financial counselling services, including patient consent, estimated bills, healthcare financing options, and payment collection.
- Plan and coordinate resources to ensure smooth daily operations and support any future service expansions.
- Maintain a consistent and high-quality patient financial experience across all service points.
- Review, improve, and implement processes and workflows to enhance operational efficiency.
- Prepare and present regular reports to support effective decision-making.
- Collaborate with internal and external stakeholders to implement initiatives that improve service quality and operational excellence.
- Act as a change agent to foster a culture of continuous improvement, teamwork, and patient-centric service.
Requirements:
- Bachelor’s Degree in Operations, Service Management, or a related discipline.
- Minimum 2–3 years of experience in service or operations-related industries.
- Proven leadership experience with strong team management skills.
- Experience in healthcare services or IT project implementation is an advantage.
- Excellent analytical, writing, interpersonal, and communication skills.
- Strong capability in change management, strategic thinking, and multi-tasking.
How to Apply:
If interested, please send your resume to [email protected] or by clicking the “Apply Now” button.
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We regret that only short-listed applicants will be notified.
Naw Thet Nwe Oo
Registration No: R25127887EA Licence No: 12C6253