[ref. n78587201] Operations Manager (Active Aging) - Punggol

Job Summary:

The Operations Manager also supervises Centre Leads and staff to ensure the effective and impactful delivery of services.

Principal Responsibilities and Duties:

• Multi-Centres Operational Oversight:
• Lead and manage the operations of multi-centres through effective resource management including manpower, and space.
• Develop and implement operational workplan, systems, and processes in line with organizational and government policies.
• Prepare & submit progress report and oversight performance indicators, project outcomes.
• Manage the centre’s budget & procurement
• Facilitate sharing of best practices and resources across centres to strengthen overall performance.
• Programme Development & Implementation:
• Ensure holistic offering of active ageing programmes that promote physical, mental, social, and emotional well-being of seniors.
• Introduce new programmes or innovative initiatives that are guided by data insights and seniors’ feedback, ensuring their evolving needs are effectively addressed.
• Ensure programmes align with national strategies and Active Ageing Programme frameworks.
• Stakeholder & Community Engagement
• Foster and maintain partnerships with community stakeholders including health clusters, grassroots, PA, HPB, AIC, SSAs, religious organizations, corporates and volunteers to support seniors holistically.
• Represent the AAC in local community events, meetings, and dialogues.
• Staff Supervision & Development
• Provide supervision and coaching to the centre team
• Build a collaborative and values-driven team culture
• Lead staff meetings, case discussions, and performance reviews of centre team.
• Governance, Reporting, and Compliance
• Provide oversight of governance, reporting, compliance, and audit standards across all centres, while mitigating operational and safety risks through standardised SOPs and adherence to regulatory guidelines and escalate where necessary.

• Degree in Business/Healthcare/Community Development, or related field
• 4 – 7 years’ relevant experience, with at least 3 years in a supervisory role
• Strong in multi-centre operations, resource optimisation, and budget management
• Skilled in programme development, stakeholder engagement, and partnership building
• Proven people management, coaching, and team development abilities
• Experience in governance, compliance, and active ageing/community care frameworks