Assistant Service Delivery Manager - Bedok

Toppan Next Tech is accelerating the growth of its Security Solutions & Services (SSS) Division to strengthen its competitive edge and capitalize on high-impact emerging opportunities. Leveraging state-of-the-art multi-modal biometrics and advanced AI technologies, we are driving innovation across a range of next-generation solutions, including:

• Robotics and Automation Solutions
• Personnel Access Control Systems
• Vehicle Access Control Systems
• Automated Border Control Systems

The role includes overseeing day-to-day service operations, ensuring service levels are met, and supporting the implementation of continuous improvements across all supported domains. Provide technical expertise as part of the technical support team.

• Perform as Point of Contact to maintain ongoing maintenance projects with Customers
• Provide root cause analysis and reports for technical issues encountered for systems maintained by the company
• Provide daily, weekly, biweekly and monthly reporting to internal stakeholders and external stakeholders
• Provide technical guidance to the Service Delivery Team
• Responsible for producing quality and accurate maintenance documents
• Provide technical expertise and contribute to establishing the direction for the proposed solution's application/networking architecture, standards, design and security from an operation perspective
• To be involved in internal requirements and specifications for operation in creating new SOP for new maintenance process, including system resiliency and security into system architecture and design
• Knowledge of inter-dependencies of the services (application, system, network and database) to check and raise gaps/inconsistencies in the solution)
• Any ad hoc duties as assigned

• Degree in Information Technology/Information Communication Technology/Electrical Engineering or related discipline
• Minimum 3 years of working experience in system integration and automation or related fields will have the advantage
• Knowledge of service excellence effectiveness and operations management
• Advance ITIL certification is preferred
• Preferred work experience as an Operations/ IT Maintenance/Service Manager or similar role
• Possess good interpersonal skills, deep analytical skills and excellent communication skills
• Possess good planning and organisation skills
• Proficient in Microsoft Office