Product Manager (Cross-border E-commerce Collection Business) - Toa Payoh - ref. f1587519

Responsibilities:

• Define the vision, strategy, and multi-year roadmap for the Cross-border E-commerce Collection Business.
• Identify opportunities to enhance the client value proposition through new features (e.g., API integrations, virtual account capabilities, automated reconciliation, real-time reporting).
• Partner with technology, operations, Legal & Compliance, and risk teams to build scalable, secure, and regulatory-compliant solutions. Ensure seamless integration with internal systems and external platforms via robust APIs.
• Actively identify, prospect, and acquire new licensed Payment Institution clients, E-commerce platforms, and marketplaces. Work jointly with relationship managers to build a strong client pipeline, deliver product pitches, and support deal closures.
• Design and execute go-to-market campaigns, including targeted outreach, product demos, and client education sessions.
• Grow revenue and transaction volume for the Cross-border E-commerce Collection Business. Develop customized solutions for strategic clients, ensuring high satisfaction and retention.
• Serve as the subject matter expert (SME) for Cross-border E-commerce Collection Business in client meetings. Collect client feedback and translate it into actionable product enhancements and service improvements.
• Stay ahead of evolving regulatory requirements, including MAS PSA guidelines and cross-border AML/CFT obligations.
• Develop pricing strategies for Cross-border E-commerce Collection and Digital Channels products, considering market dynamics, customer value, and competitive positioning.
• Assist in competitor analysis, developing marketing campaigns and promotional activities to drive adoption and usage of Cross-border E-commerce Collection and Digital Channels products.
• Implementation of client solution, participate in UAT, resolve post implementation client queries, and ensure client’s expectations are met. Liaise with China Head Office and manage the end-to-end development and roll out of new or enhanced digital channels product capabilities. Identify and streamline implementation processes to improve operational efficiency and customer experience.

Requirements:

• A recognized University Degree or professional qualifications.
• At least 3 years experience in product management, digital payments, transaction banking or payment institution, with exposure to cross-border collections, APIs, Host-to-Host or virtual account solutions.
• Deep understanding of Digital Channels and Payments systems, technologies, and emerging trends in the industry.
• Familiarity with various payment methods, including E-Commerce platforms, online banking, mobile payments, and digital wallets.
• Knowledge of relevant regulatory requirements and compliance related to Digital Channels and Payments services (e.g. AML, sanctions, MAS guidelines).
• Possess strong analytical skills and project management skills
• Effectively bilingual in English and Chinese so as to communicate effectively with our China counterpart and Chinese-speaking customers.
• Excellent interpersonal, communication and presentation skills to manage various stakeholders.
• Technical knowledge in IT, APIs, payment integrations, banking file formats and standards such as ISO20022 will be a plus.
• Positive Attitude, resourceful, independent individual with the ability to multi-task.
• Strong sense of responsibility/ ownership and effective in execution.