Service Engineer (Marine) /& Service Engineer (Power System- Entry) - Jurong West

Information:

• Working location: Jurong East
• Ability to travel in the APAC and SEA region (10% frequencies)
• Senior Service Engineer (Marine) /Up to $6,000 + $250 Transport/Mon-Fri: 8.30am - 5.15pm
• Field Service Engineer (Power System) - Degree Entry/Up to $4,500/Mon-Fri: 8.30am - 5.15pm

1. Senior Service Engineer (Marine)

• Standby support and 24/7 emergency call for customer support.
• Technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Installation, commissioning & on-site training to support customers according to the scope
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical & training documents are up-to-date.
• Provide training to distributors & dealers for service and troubleshooting skillsets
• Diploma/Degree in Electrical/Mechanical with 5 years of marine field servicing
• Experience in control system such as John Deere ECU/ KDI ECU

1. Field Service Engineer (Power System) -Degree entry welcome to apply

• Installation/commissioning activities and on-site training to customers.
• Troubleshooting and site service to customers by ensure that the product is operational.
• Handles diesel generator sets by supporting departments in terms of service and training.
• Ensures all technical and training documents are up-to-date.
• Provides specific training to distributors/dealers for service/troubleshooting skillsets.
• Maintain close relationship with customers to ensure the issue is resolved.
• Provides technical assistance on factory test of special projects
• Investigates root causes of failures and recommend solution
• Handle customer on the warranty issues from technical aspect
• Diploma/Degree in Mechanical/Electrical with 3 years of relevant experience.
• Mechanical experience with engines (MHI, MTU, John Deere, Volvo) is preferred

Interested applicants, send in your updated resume by clicking “Apply Now”

EA License No: 23C1894