Call Centre Team Leader - Geylang

apartmentHELIUS TECHNOLOGIES PTE. LTD. placeGeylang scheduleFull-time calendar_month6/9/25

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the Contact Center. The role includes managing daily operations, ensuring service levels are met, and supporting the team's development. In addition to typical contact center leadership duties, the Team Leader is expected to handle administrative responsibilities and ad hoc tasks as assigned by the CCM.

Key Responsibilities:

Team Management & Operations Supervise daily operations and monitor CSOs' performance to ensure service levels and KPIs are met. Provide coaching, feedback, and support through regular performance review. Manage customer complaint and resolve team-level escalations.
Reporting & Performance Monitoring Track and manage all reports on team performance. Identify trends and suggest process improvements.
Administrative & Ad Hoc Tasks Assist in administrative tasks, internal and external communications. Support audits, compliance tasks, and all ad-hoc projects or task assigned by CCM.

Requirements:

Minimum 2 years' experience as a Team Leader in a contact center environment.

Diploma qualification in any discipline.

Strong leadership and communication skills.

Proficient in Microsoft Office.

Ability to work on weekend or public holiday.

Comments for Suppliers: Business Operation Management (P3 - Advanced)

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

starFeatured

Geylang - F&B Service Team Leader (Banquet)

apartmentPan Pacific Hotels and ResortsplaceGeylang

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your career with us! The Service Team Leader (Banquet) will be required to maintain constant contact with the host, to ensure that the event runs...

electric_boltImmediate start

Call Centre Team Leader - Toa Payoh

apartmentHELIUS TECHNOLOGIES PTE. LTD.placeToa Payoh, 4 km from Geylang

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the Contact Center. The role includes managing daily operations, ensuring service levels are met, and supporting the team's development. In addition...

check_circleNew offer

Security Team Leader - Geylang

apartmentPan Pacific Hotels and ResortsplaceGeylang

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us! The Security Team Leader assists the Security Manager to ensure safety and security for customers and employees...