Senior IT Support Engineer - Bukit Merah

Senior IT Support Engineer

Are you an experienced IT professional with a passion for solving problems and supporting end-users? We are seeking a Senior IT Support Engineer to join our dynamic team. This role is critical in providing high-quality IT support, ensuring smooth operations, and driving IT initiatives across the business.

• Act as the main point of contact for IT support requests and incidents, providing first and second-level support to end-users.
• Take ownership of issues reported, ensuring timely resolution and escalation in line with SLA requirements.
• Troubleshoot, research, and resolve hardware, software, application, and network issues effectively.
• Provide VIP support to senior leadership, ensuring their IT needs are proactively managed.
• Support and maintain M365, Intune, Entra ID (Azure AD), and SharePoint administration/migrations.
• Manage IT assets, including procurement, inventory tracking, vendor coordination, and disposal.
• Provide AV and meeting room support to ensure seamless business operations.
• Create and maintain IT documentation, SOPs, and process records.
• Contribute to technical projects such as system migrations, hardware refreshes, and application rollouts.
• Develop automation scripts using PowerShell to streamline IT operations.
• Mentor junior IT staff, sharing knowledge on best practices, solutions, and compliance requirements.
• Ensure IT governance, compliance, and security policies are upheld.

• Diploma/Degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support with strong exposure to:
• Microsoft 365 administration, Intune, Entra ID (Azure AD)
• SharePoint administration and migration projects
• VIP and executive IT support
• Vendor and asset management
• AV/meeting room support
• Hands-on experience with PowerShell scripting.
• Strong technical writing and documentation skills.
• Familiarity with ITIL frameworks; ITIL certification preferred.
• Excellent troubleshooting, problem-solving, and communication skills.
• Customer-centric mindset with the ability to manage multiple priorities effectively.
• Singaporeans and Singapore Permanent Residents are preferred.