Operations Coordinator (Customer Service & Administration)

Employment Type: Full-time

About the Company

Fresh Laundry Pte Ltd provides commercial laundry solutions including machine sales, rental, servicing, and maintenance for businesses across Singapore. We are looking for a Operations Coordinator to support our service operations, customer communication, and administrative processes.

• Respond to customer enquiries via phone, email, WhatsApp, and Telegram.
• Coordinate and schedule service appointments between customers and technicians.
• Record service requests and update service status in internal systems.
• Follow up with customers regarding service appointments, updates, and completion of work.
• Ensure timely and professional responses across all communication channels.

• Prepare and follow up on quotations, invoices, and delivery orders.
• Track approval status, payments, and customer confirmations.
• Coordinate with sales and service teams to resolve discrepancies in orders or invoices.
• Communicate with customers regarding pending approvals, delivery schedules, or invoice matters.

• Maintain company documentation including rental agreements, supplier contracts, and warranty documents.
• Track contract renewals, expiry dates, and approvals.
• Ensure documents are properly organised and easily retrievable.
• Assist in preparing new agreements and updating company records.

• Maintain inventory records for machines and spare parts.
• Record stock movements including parts used for servicing, deliveries, and internal transfers.
• Verify quantities and models when receiving stock from suppliers.
• Assist with periodic stock checks and inventory reconciliation.

• Provide administrative support to the sales and service teams.
• Assist with operational coordination to ensure smooth daily operations.

• Prior experience in customer service, service coordination, administration, or operations support is preferred.
• Experience with inventory or stock management is an advantage.
• Good communication skills and comfortable handling customer enquiries through multiple channels. (phone calls, email, WhatsApp, and Telegram)
• Proficient in Microsoft Office (Excel, Word, Email).
• Organised, detail-oriented, and able to manage multiple tasks.
• Able to work independently and as part of a team.