Customer Service Officer (Chinese Speaking)
HS Group Jurong East Full-time
About the role
HS EXPRESS is seeking a talented and dedicated Chinese Speaking Customer Service Officer (Cross Border Freight) to join our Customer Service Team in the Jurong East (near IMM) Region. In this full-time role, you will be responsible for providing exceptional customer service and support to our Chinese Clients within the Sea and Air Cargo delivery and Cargo Forwarding industry.
Key responsibilities- Responding to China-based freight customer inquiries and requests in a timely and professional manner
- Processing and tracking sea and air freight shipments, ensuring accurate documentation and timely delivery
- Coordinating with Drivers, warehouse and internal teams to resolve any issues or concerns
- Replying to WhatsApp and enquiry from customer through the company's inhouse Customer Service Portal
- Maintaining accurate records and updating customer information in our systems
- Providing excellent customer service and fostering strong relationships with our clients
- Minimum 1 year of experience in a customer service or eCommerce online sales role
- Strong communication and interpersonal skills, with the ability to interact with customers, suppliers, and internal teams effectively
- Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions
- Proficiency in the use of Mandarin and typing in Chinese is mandatory due to communications with China Freight Agents and Chinese Speaking Customers
- Proficiency in basic English and Malay Languages is preferred in order to communicate with Malay, Indians and Drivers of different races
- A team player with a positive attitude and the ability to work collaboratively in a fast-paced environment
- Strong attention to detail and a commitment to accuracy and compliance with industry regulations
About us
HS GROUP is a leading provider of freight and cargo forwarding services, serving a diverse range of clients across the manufacturing, transport, and logistics industries. With a strong focus on innovation, customer satisfaction, and sustainability, we are dedicated to delivering exceptional service and exceeding our clients' expectations.
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