Customer Service Assistant

Join our team in a dynamic outsourced project role. We are seeking service-oriented and detail-oriented individuals to support customer service and administrative operations to ensure smooth coordination of appointments, registrations, and ceremony-related activities.

Key responsibilities:

• Support stakeholders in queue management and administrative matters to ensure the smooth conduct of ceremonies.
• Assist with verification of documents and declarations based on provided guidelines and checklists.
• Direct guests upon completion of their appointments to facilitate incoming visitors and ensure smooth operations.
• Maintain a professional and customer-friendly environment at all times.
• Ensure supporting documents and submitted information are complete and accurate.
• Support the preparation, printing, and issuance of ceremonial or registration documents using self-service systems or kiosks.
• Perform daily setup and closing of service counters, kiosks, and operational areas.
• Prepare simple reports, statistics, and administrative records as required.
• Monitor the usage of self-service kiosks and provide basic troubleshooting support to the guests.
• Undertake other administrative and operational duties as assigned.

Requirements:

• Minimum ITE qualification or equivalent and above.
• At least 1 year of relevant experience in customer service.
• Good interpersonal and communication skills
• Presentable, reliable, and customer-focused attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proficiency in both spoken and written English and Mandarin.
• Able to work independently with minimal supervision

Working Place:

Singapore 039802

Contract Period: 24 months

Working time:

Monday to Saturday: 8 am – 5:30 pm

Work Location: In person