Assistant Restaurant Manager

Summary:

Our client is a well-known American fast-food chain with a long-standing reputation. Their flagship outlet operates 24/7, offering a complete menu while engaging customers through interactive content and community programs.

This position will report to the Restaurant Manager

Role & Responsibilities:

• Co-manage the daily operation of the restaurant with the Restaurant Manager.
• Take full ownership and responsibility of the restaurant in the absent of the Restaurant Manager and ensure smooth service flow with the team.
• Oversee all front- and back-of-house duties in restaurant.
• Familiar the whole floor operation by carrying out the different role of every floor position such as hosting, serving, cashiering etc.
• Provide a high quality of service and deliver excellent dining experience to all customers.
• Enhance the leadership and performance excellence of the crew members through training, motivating, assessing, and being a role model for all crew members to provide customers with high quality of service.
• Respond to comments and feedback professionally from customers and crew members.
• Ensure respective work section follows the SOP manual and execute accordingly.
• Ensure sufficient stock and ingredients for daily operation.
• Track daily sales and labour costs, and perform food audits within restaurant.
• Responsible in maintaining the housekeeping standards by ensuring the safety, cleanliness, hygiene in the restaurant.
• Good knowledge on menu, able to explain clearly to crew members during training.
• Responsible for workforce arrangement, payroll, recruitment and training.
• Responsible for administrative recording of staff attendance, leave, etc.
• Other ad-hoc duties as deem necessary to perform and assigned by the Management.

Requirements:

• Diploma/Degree in Food & Beverage Management and/or Hospitality from a recognized hospitality/tertiary institution
• 5 to 8 years of experiences in co-managing a fast-food restaurant
• Valuable experience in quality control systems, training or similar
• Ability to transmit ideas and vision in both verbal and written
• Ability to work under pressure in a multitask environment
• Ability to prepare reports using MS Office
• Concise, and well thought out in written and oral communication skills
• Positive work attitude and a high level of energy
• Able to commerce work immediately or within short notice