Geylang - VIP Guest Experience Assistant/Premier F&B Executive

Guest Experience and Engagement:

• Provide a personalized, seamless, and anticipatory guest experience to all VIP clients visiting the premises.
• Maintain an exceptional physical environment within the premises, upholding stellar standards in cleanliness, ambiance, and comfort.
• Ensure all amenities in the conference rooms are well stocked and organized at all times
• Ensure equipment’s, amenities and conference room facilities with defects are raised as work orders to relevant departments.
• Manage client arrivals and departures efficiently, ensuring minimal waiting times and a consistently luxurious experience.
• Facilitate the ordering process and service for beverages required during meetings or corporate occasions and may include serving meals and beverages to clients, managing inventories
• Maintain detailed knowledge of client preferences and proactively offer tailored services (e.g., beverage choices, preferred seating, special arrangements).
• Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.
• Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
• Washing up and clean pantries before closing procedures or whenever necessary
• Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.
• Report to supervisor or manager for any user or client feedback
• Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.
• Support special events and exclusive engagements held within the premises.
• Promptly respond to telephone calls in a friendly & professional manner.
• Prepare stock inventory report and servicing report for management’s review.
• Complete all duties during the shift & ensure a concise hand over is conducted. Deliver an exceptional workspace experience to our client. Create a welcoming, and engaging office environment for client and their visitors.

Workplace Etiquette:

• Championing flexible working and provide support to clients and guests on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment, pantries etc.
• Ensure the building and relevant equipment / technology is in perfect working order. Spatial awareness: support the Workspace Experience Lead with collecting and analysing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.

Additional Duties and Responsibilities:

• Ensure that the highest level of customer satisfaction and service is offered and maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.
• Maintain positive relations with all guest enquiries and keeping emotions in check & avoiding workplace gossip.
• Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings.
• Trustworthy source of information, support and advice.
• Work closely with the Experience Ambassadors to ensure a service standard are maintained.
• Any other ad-hoc task/ assignment within your range of competence as required by the Workspace Experience Lead.

Requirement:

• At least 1 -3 years of experience in F&B experience (cabin crew/luxury hotel industry etc)
• Strong communication skills by communicating professionally