Customer Experience Manager (Luxury Retail)

Are you passionate about delivering exceptional customer experiences? Do you have a background in aviation, luxury retail, or premium hospitality? We are looking for a Customer Experience Manager to lead service excellence, elevate the in-store experience, and create memorable moments for every customer.

Key Responsibilities:

• Maintain the overall presentation and image of the store, ensuring brand standards are consistently upheld.
• Lead and manage staff grooming, professionalism, and service excellence.
• Support daily store operations, customer reception, and sales activities.
• Welcome and manage VIP and high-value customer visits, delivering personalized service experiences.
• Handle customer feedback and service recovery professionally to ensure customer satisfaction.
• Monitor customer service standards and operational procedures, working closely with relevant teams to implement service improvements and corrective actions.
• Foster a positive, service-oriented culture within the store.

Requirements:

• 8 years of relevant experience as a Luxury Retail Supervisor/Cabin Crew
• A genuine passion for customer service and creating exceptional customer experiences.
• Excellent communication, problem-solving, and conflict resolution skills.
• Strong leadership, teamwork, and stakeholder management abilities.
• A positive attitude, integrity, professionalism, and a commitment to delivering outstanding service.

• Competitive salary and attractive benefits.
• Career growth opportunities within a premium retail environment.
• Work with a professional and passionate team.
• Be part of a company that values service excellence and customer satisfaction.

Shortlisted candidates will be contacted.

Jeremiah Lim (R22106910)

CREW by HRnet | HRnet Ventures Pte Ltd

EA24C2435