Geylang - Assistant Customer Service Manager
Adecco Geylang Full-time
The Opportunity:
Adecco is partnering with a global leader in logistics and supply chain solutions. The company provides end-to-end services across industries such as automotive, healthcare, and technology, specializing in air, ocean, ground, and contract logistics.
They are currently looking for a Assistant Customer Service Manager (Export - Ocean) to join their dynamic and inclusive team. This role offers a great opportunity to grow your career with a forward-thinking organization that values innovation, collaboration, and customer focus in shaping the future of logistics.
- Permanent and stable opportunity
- Location: Alps (Transportation provided at Sengkang, Tanah Merah, Ang Mo Kio, Tampines and Bedok)
- Work days: 5.25days, Monday
- Friday (8:30am
- 6pm),- Alt Sat (9am
- 1pm)
- Salary up to $6000 + AWS + VB
- Lead and mentor the Customer Service team to ensure smooth daily operations and excellent customer experience.
- Liaise with customers and stakeholders on SOPs, special projects, and service requirements.
- Handle escalations effectively, implementing corrective and preventive measures promptly.
- Monitor and report customer KPIs, identifying areas for improvement.
- Negotiate rates with carriers and provide competitive quotations to customers and overseas offices.
- Review and analyse P&L performance and cost efficiency of operations.
- Support recruitment, onboarding, and training of team members to build a strong and capable team.
The Talent:
- Min. 8 years of professional experience in the freight forwarding industry.
- Proficiency in import/ export documentation will be advantageous
Next Steps:
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]
- Apply here and contact us to follow-up.
Direct Line: 8126 9981
EA License No: 91C2918
Personnel Registration Number: R2197152
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