E-Commerce Executive / Senior Executive

Objective of role:

The E-Commerce Executive / Senior Executive will be responsible for e-commerce account management and marketplace sales & operations, such as: online marketing, products assortment, promotions and campaign planning, customer service & build, manage and grow the brand’s presence online.

The eCommerce Executive / Senior Executive will also have the full responsibility for the P&L, commercial results, growth strategy, all technical aspects for the brand online globally (own-and-operated Ecommerce sites as well as Marketplaces) and all aspects of the business system.

Key accountability & Responsibility:

• Overall end-to-end responsibility for the P&L, commercial results, and growth strategy of the brand online globally (own-and-operated Ecommerce sites as well as Marketplaces).
• Ownership and management of the brand's identity online – including the management of product reviews, external content, and forums.
• Cooperate and support with both retail and merchandising team to facilitate O2O business model
• Technical responsibility for all own-and-operated Ecommerce sites as well as Marketplaces, including UX, features, payment modules, localization, partner integrations.
• Identifying and implementing new and innovative ways to optimize ROI/ROAS, including driving & optimizing traffic to the brand's websites and marketplaces as well as developing and improving traffic from the aforementioned channels.
• Maintain eCommerce sales reports on regular basis. Analyze traffic and sales data to identify opportunities for growth.
• Developing relationships with key stakeholders and prioritizing new customer acquisition at the lowest cost possible.
• Work in synergy with the rest of the team to identify new growth opportunities and ways in which to improve our online brand reputation and presence.
• Deliver best in class experience by creating engaging product pages that provide the customer with relevant information, advice and conversion opportunity.

Further responsibilities:

• Manage logistics – order processing.
• Maintain conversation with customer – sales enquiries, aftersales service via all channels (livechat, email, social platforms)

Requirements:

• Minimum 2+ years’ experience in direct eCommerce operations in Adult Apparel (Mens).
• Must have working knowledge of Ecommerce business model and Ecommerce platforms (Shopify, Lazada, Shopee, Zalora, Qoo10 or similar).
• Independent, with an experienced ROI & data analytical mindset.
• Successful track record in Ecommerce from consumer brands or Ecommerce provider.
• Good understanding of UI, UX and web development. Although the candidate does not need to be a technician, the candidate will demonstrate the understanding and appreciate solving the critical issues in collaboration with agency partner and retailers.
• Experience with working in a fast-paced, high-performance environment.
• Entrepreneurial and have a passion for creating things from scratch.
• Proactive, relentless, reliable, and have a high sense of urgency which makes it easy for you to excel in a dynamic environment.
• Candidate with intensive experience will be considered as Senior Executive

Interested candidates, please kindly indicate your current and expected salary in your resume.

Only shortlisted candidate will be notified.