Hotel Operation Supervisor / Manager cum PA - Yishun

Responsibilities:

• Oversee hotel daily operations, ensuring smooth and efficient service.
• Supervise and support staff, providing guidance and resolving issues.
• Maintain high standards of guest service and satisfaction.
• Ensure compliance with health and safety regulations.
• Handle guest complaints and feedback professionally and efficiently.
• Train new employees and conduct ongoing training for current staff.
• Assist the Housekeeping Manager in preparing and managing the department’s budget and be aware of financial targets
• Plan and execute maintenance schedules for public areas
• Collate and analyze data from inspections and maintenance to ensure quality of service is met
• Schedule routine inspections by supervisors
• Supervise external contractors to ensure contractual compliance
• Monitor and manage staffing in housekeeping
• Training of all new Room Attendants.
• Maintaining training records for new and existing PA.
• Preparing duty rosters, scheduling staff on leave and preparing annual leave planners for PA.
• Ensures that guest areas, pantries and service areas on guest floors are maintained according to standard
• Any other Ad-Hoc requires

Required Skills:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
• Proficient in the use of Microsoft Office
• Organizational and training abilities

Requirements

Diploma / Degree in Hotel Administration, Hotel Management or equivalent, and 2 years housekeeping experience preferably in a hotel of similar size and complexity.