L1 Production Support

• To coordinate and support infrastructure maintenance activities
• To manage implementations of new application releases;adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams,Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT production support, preferably in banking or financial services.
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
• Familiarity with ticketing tools and monitoring tools.
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong communication skills with the ability to liaise effectively across teams.
• Knowledge incident management processes is a plus.