Customer service officer / executive

apartmentMegastar Shipping Pte Ltd placeBukit Merah scheduleFull-time calendar_month5/8/25

Job Scope

Customer service officer/executive use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and ensure quality deliveries.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers and business partners to provide and process information in response to enquiries, concerns and requests pertaining to shipments, quotations and operational matters in a timely and accurate manner and providing excellent customer services.

Job Descriptions

Excellent working knowledge of managing sea freight and airfreight - import, export goods and associated documentation
Prepare quotations, handle enquiries and shipping activities
Respond to and follow up on sales enquiries
Service maintain and develop existing / new customers through planned individual account support
Negotiate for competitive costs from overseas office/agents/Shipping Lines/vendors
Coordinate with respective stakeholders i.e. customers, agents, carriers, hauliers etc for their import/export/transshipment activities and documentation
To provide support for sales and marketing activities as required
Ensure documentation compliance
Perform cost management
Any other ad hoc task assigned

Job Requirements

Minimum 'O' Level
Preferred some years of working experience in the related field for this position
Good working attitude with a positive mindset, good communications skills, problem/dispute handling
Knowledge of sea/air shipment procedures/processes
Basic knowledge of dangerous goods compliance
Knowledge of Portnet/TradeNet will be an advantage
Knowledge of costing/pricing will be an advantage
Team player, able to work independently with minimum supervision, self-initiated and task-orientated
Able to work in a fast-paced environment
Being Able to start work on short notice will be an advantage
Singaporean encourage to apply

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

Thank you for applying.

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