TERMINAL OPERATIONS MANAGER (POS SYSTEM) / UP TO $7K

apartmentAEON SEARCH CONSULTING PTE. LTD. placeToa Payoh descriptionPermanent calendar_month1/8/25

Oversee end-to-end Payment terminal deployment projects from planning to execution.

Develop and implement standardized installation protocols, SLAs, and KPIs.
Optimize deployment workflows to reduce downtime and improve efficiency.
Manage junior deployment staff on installation protocols and troubleshooting.
Conduct training programs to upskill team on systems and new technologies.
Establish performance metrics and conduct regular team evaluations. 3.
Serve as escalation point for complex hardware/software issues.
Ensure all deployments comply with company security standards.
Liaise with Product and Technology teams to provide field feedback for improvements.
Act as primary contact for enterprise merchant deployments and key accounts.
Manage relationships with logistics partners, vendors, and third-party contractors.
Collaborate cross-functionally with Business & Enterprise, Customer Experience, Product and Technology teams.
Analyze deployment metrics (success rates, turnaround time, issues).
Prepare executive reports on deployment progress and challenges.
Drive initiatives to enhance service quality and cost efficiency

Requirements:

8+ years in field operations management, with 3+ years in payment terminal/POS deployment
Proven track record managing large-scale hardware deployment projects
Experience with PCI compliance and payment security standards
Expertise in payment terminal hardware/software configurations
Understanding of networking (Wi-Fi, Ethernet, cellular)
Proficiency with deployment management tools and CRM systems

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